Transforming Healthcare, One Tap at a Time
Duration
1 year
/
Role
UX Designer
/
Type
Client Project
Overview
Complete transformation of a mobile application for a major healthcare system spanning 10 hospitals and 60 clinics—revamping existing experiences and creating new features to enhance patient care.
My contribution
Lead UX Designer for the app vertical. Started with a fellow Visual designer, grew to manage a 3 person design team as the project scaled.
$13.6M+
revenue increase across digital channels
$182M+
in digital payments processed
4.5
rating (highest among competitors)
Transforming Healthcare
Duration
1 year
/
Role
UX Designer
/
Type
Client Project
Overview
Complete transformation of a mobile application for a major healthcare system spanning 10 hospitals and 60 clinics—revamping existing experiences and creating new features to enhance patient care.
My contribution
Lead UX Designer for the app vertical. Started with a fellow Visual designer, grew to manage a 3 person design team as the project scaled.
$13.6M+
revenue increase across digital channels
$182M+
in digital payments processed
4.5
rating (highest among competitors)
Transforming Healthcare
Duration
1 year
/
Role
UX Designer
/
Type
Client Project
Overview
Complete transformation of a mobile application for a major healthcare system spanning 10 hospitals and 60 clinics—revamping existing experiences and creating new features to enhance patient care.
My contribution
Lead UX Designer for the app vertical. Started with a fellow Visual designer, grew to manage a 3 person design team as the project scaled.
$13.6M+
revenue increase across digital channels
$182M+
in digital payments processed
4.5
rating (highest among competitors)
Colors and certain elements have been altered to maintain confidentiality.
More Menu
The More menu houses everything you need to manage your account
Introducing CareMate
01
Solution
Introducing CareMate
01
Solution
Introducing CareMate
01
Solution
Your health, simplified. The moment you open CareMate, you’ll know exactly what to do next for your health. Upcoming appointments are front and center, any forms you need to fill are ready, and financial support is provided right on the home screen. Best of all, your family’s care is just a tap away—so you never miss a step.
Your health, simplified. The moment you open CareMate, you’ll know exactly what to do next for your health. Upcoming appointments are front and center, any forms you need to fill are ready, and financial support is provided right on the home screen. Best of all, your family’s care is just a tap away—so you never miss a step.
Your health, simplified. The moment you open CareMate, you’ll know exactly what to do next for your health. Upcoming appointments are front and center, any forms you need to fill are ready, and financial support is provided right on the home screen. Best of all, your family’s care is just a tap away—so you never miss a step.
Find Care
Need urgent attention or planning a routine check-up? Our guided flow makes it fast and intuitive.
Proxy Switch
Proxy Switch
Seamlessly switch between family members profiles. Care for everyone under one roof.
Seamlessly switch between family members profiles. Care for everyone under one roof.
Manage my care
Everything you need to stay on top of your care—track finances, prep for visits, and manage next steps—all in one scalable hub designed to grow with your needs.
Find Care
Need urgent attention or planning a routine check-up? Our guided flow makes it fast and intuitive.
Proxy Switch
Seamlessly switch between family members profiles. Care for everyone under one roof.
Manage my care
Everything you need to stay on top of your care—track finances, prep for visits, and manage next steps—all in one scalable hub designed to grow with your needs.
Find Care
Need urgent attention or planning a routine check-up? Our guided flow makes it fast and intuitive.
Proxy Switch
Seamlessly switch between family members profiles. Care for everyone under one roof.
Manage my care
Everything you need to stay on top of your care—track finances, prep for visits, and manage next steps—all in one scalable hub designed to grow with your needs.
Find Care
Need urgent attention or planning a routine check-up? Our guided flow makes it fast and intuitive.
Proxy Switch
Seamlessly switch between family members profiles. Care for everyone under one roof.
Manage my care
Everything you need to stay on top of your care—track finances, prep for visits, and manage next steps—all in one scalable hub designed to grow with your needs.
Manage my care
With the Find Care option, discovering the right care is simple. Search by provider or location, then explore specialties that match your needs.
Each result lets you dive deeper into the hospital. Learn about the services they offer, the types of care they specialize in, and even their awards and recognitions, so you can feel confident before scheduling your appointment.
Manage my care
With the Find Care option, discovering the right care is simple. Search by provider or location, then explore specialties that match your needs.
Each result lets you dive deeper into the hospital. Learn about the services they offer, and even their recognitions, so you can feel confident before scheduling your appointment.
More Menu
The More menu houses everything you need to manage your account, from setting up biometric login to accessing app info, privacy policies, and other essential settings.
The result
02
Info Arch
Here are selected snippets from the app showcasing key UX flows. While some screens are under NDA and cannot be shared, the ones below reflect the core experience and primary features.
The result
02
Info Arch
Here are selected snippets from the app showcasing key UX flows. While some screens are under NDA and cannot be shared, the ones below reflect the core experience and primary features.
Login
Home
Top Bar
Proxy Switch
Notification
Inbox
Explore my care options
Be Seen Today
Schedule Care
Learn More
Symptom Checker
Visits
Upcoming Visits
Active referrals
Manage Care
Finances
Scheduling Tickets
To do
Health history dashboard
Previous Visits
Test Results
Medication Review
Covid-19 Passport
Conclusion
Promotion
Contact us
Find care
Location
Address
Symptom Checker
Categories
Map - List of hospitals
Timings
Accessibilities
About
Insurances
Insurances
Awards
Provider
Symptom Checker
Categories
Menu
Location
Account settings
Analytics Sharing
Face ID
Terms and Conditions
Licenses
App Info
Logout
How did we get here?
03
Process
In a large, cross-functional project, our biggest win was the process itself built on trust, rituals, and iteration.
how did we get here?
03
Process
In a large, cross-functional project, our biggest win was the process itself built on trust, rituals, and iteration.
how did we get here?
03
Process
In a large, cross-functional project, our biggest win was the process itself
CROSS COLLABORATION
UX PROCESS
STAKEHOLDER
USER TESTING
AUDITING
Collaboration
Product Team
Our project ran on 10-day sprints, each delivering a new feature. I was embedded with the product team from roadmap planning, helping shape priorities by impact, not just timelines. The team welcomed input, and I learned to think in layers: what gets shipped, what gets parked, and what gets reimagined entirely.
Dev Team
iOS and Android developers were closely involved. I walked them through flows, they flagged complexity, and together we shaped solutions.
Design was always two sprints ahead to allow time for revisions. Trade-offs were weighed both technically and empathetically: “Option A is quicker but leaner. Option B takes longer but delivers more value.”
Once Visual design was final, every screen was precisely annotated in the Dev Handover File.
CROSS COLLABORATION
UX PROCESS
STAKEHOLDER
USER TESTING
AUDITING
Collaboration
Product Team
Our project ran on 10-day sprints, each delivering a new feature. I was embedded with the product team from roadmap planning, helping shape priorities by impact, not just timelines. The team welcomed input, and I learned to think in layers: what gets shipped, what gets parked, and what gets reimagined entirely.
Dev Team
iOS and Android developers were closely involved. I walked them through flows, they flagged complexity, and together we shaped solutions.
Design was always two sprints ahead to allow time for revisions. Trade-offs were weighed both technically and empathetically: “Option A is quicker but leaner. Option B takes longer but delivers more value.”
Once Visual design was final, every screen was precisely annotated in the Dev Handover File.
CROSS COLLABORATION
UX PROCESS
STAKEHOLDER
USER TESTING
AUDITING
Collaboration
Product Team
Our project ran on 10-day sprints, each delivering a new feature. I was embedded with the product team from roadmap planning, helping shape priorities by impact, not just timelines.
Dev Team
iOS and Android developers were closely involved.
Design was always two sprints ahead to allow time for revisions. Trade-offs were weighed both technically and empathetically: “Option A is quicker but leaner. Option B takes longer but delivers more value.”
Once Visual design was final, every screen was precisely annotated in the Dev Handover File.
01
Service Design
By applying design thinking from a holistic, user-centric perspective, this initiative helped us uncover key areas for improvement across the healthcare company’s services.
Process
We started by understanding the user’s perspective through primary research, uncovering insights and opportunity areas. Using tools like service blueprints and affinity clustering, we refined these opportunities into clear problem statements. A design hackathon was then conducted to develop POCs for the client.
Outcome
We were able to formulate few concepts to pitch to the client which would aid to influencing our future roadmap
02
Design System
To ensure consistency, efficiency, and scalability across the project, we implemented a comprehensive design system
Process
Audit & Consolidation – Reviewed existing components and patterns across products. Standardization – Defined reusable components, typography, color palettes, and interaction guidelines.
Collaboration & Documentation – Created clear documentation and collaborated with designers and developers for seamless adoption.Outcome
The design system improved consistency across screens, sped up design and development, and made onboarding new designers faster and smoother.
03
Onboarding
A clear onboarding process sets designers up for succes
Process
i. Learned from Experience – We gathered feedback from current designers to identify gaps and must-know topics.
ii. Kept It Simple – With a project this large, we focused on essentials to avoid overwhelming new joiners.
iii. Made It Personal – GIFs, anecdotes, and a friendly tone made onboarding warm and approachable.Outcome
A clear, slow-paced onboarding plan, followed by shadowing and feedback helped new designers ramp up faster, with fewer turnaround delays and minimal need to circle back.
What kept us aligned
01
Beyond UX
What kept us aligned
01
Beyond UX
The result
02
Snippet of screens (17)
The result
02
Snippet of screens (17)
Users can sign in using their credentials. For urgent needs, quick-access shortcuts help them find care immediately.
A personalized dashboard that surfaces everything the user needs—upcoming bookings, care management tools, finances, and pre-care questionnaires.
Gives a snapshot of health history and offers a guided approach to finding care—whether it's urgent, scheduled, or based on symptoms via the symptom checker.
Easily switch between profiles to manage care for yourself or loved ones.
Displays referral tickets created by a primary care provider for further care with a specialist.
Detailed view of a referral with an option to schedule appointments directly.
A quick overview of healthcare costs from the "Manage My Care" section, allowing users to estimate expenses in advance.
An infographic and comparison table help users understand different types of care and make informed choices.
Search for care based on provider, location, and care type using simple filters.
Interactive map showing results based on the user’s search, including key provider info.
Detailed profiles including wait times, distance, specialties, awards, parking, accessibility, and other useful information.
Once care is selected, users can schedule visits and choose based on availability and care type.
A categorized knowledge repository organized into intuitive buckets based on card sorting and analytics patterns for easy navigation
Access personal preferences and app/license information
Adjust settings inline without disrupting workflow
Platform-specific implementations like Face ID for iPhone and Face Unlock for Android
Notifies users when a feature is restricted based on profile or access
What kept us aligned and moving
Beyond UX
03
Onboarding
03
Onboarding
A clear onboarding process sets designers up for succes
Core of Onboarding
i. Learned from Experience – We gathered feedback from current designers to identify gaps and must-know topics.
ii. Kept It Simple – With a project this large, we focused on essentials to avoid overwhelming new joiners.
iii. Made It Personal – GIFs, anecdotes, and a friendly tone made onboarding warm and approachable.
Outcome
A clear, slow-paced onboarding plan, followed by shadowing and feedback helped new designers ramp up faster, with fewer turnaround delays and minimal need to circle back.
02
Design System
02
Design System
To ensure consistency, efficiency, and scalability across the project, we implemented a comprehensive design system
Process
Audit & Consolidation – Reviewed existing components and patterns across products.
Standardization – Defined reusable components, typography, color palettes, and interaction guidelines.
Collaboration & Documentation – Created clear documentation and collaborated with designers and developers for seamless adoption.
Outcome
The design system improved consistency across screens, sped up design and development, and made onboarding new designers faster and smoother.
01
Service Design
01
Service Design
By applying design thinking from a holistic, user-centric perspective, this initiative helped us uncover key areas for improvement across the healthcare company’s services.
Process
We started by understanding the user’s perspective through primary research, uncovering insights and opportunity areas. Using tools like service blueprints and affinity clustering, we refined these opportunities into clear problem statements. A design hackathon was then conducted to develop POCs for the client.
Outcome
We were able to formulate few concepts to pitch to the client which would aid to influencing our future roadmap
Addressing design hiccups
04
Learnings
What follows is a glimpse into the real conversations that helped us tackle roadblocks, challenge assumptions, and find solutions together.
Addressing design hiccups
04
Learnings
What follows is a glimpse into the real conversations that helped us tackle roadblocks, challenge assumptions, and find solutions together.
Addressing design hiccups
04
Learnings
What follows is a glimpse into the real conversations that helped us tackle roadblocks and find solutions together.
COLLABORATION
CLIENT TRUST
DOCUMENTATION
TIME CONSTRAINT
Design Manager
COLLABORATION
CLIENT TRUST
DOCUMENTATION
TIME CONSTRAINT
Design Manager
Powered By
Powered By
People
People
Chandrashekhar Murugan
Anmol Kanchan
Harshita Gulia
Prajna Gogineni
Lavanya Bhatt
Chandrashekhar Murugan
Anmol Kanchan
Harshita Gulia
Prajna Gogineni
Lavanya Bhatt
Platform
Platform
Figma
Framer University
Mock-up world
Gemini
Figma
Framer University
Mock-up world
Gemini
Transforming Healthcare, One Tap at a Time
Duration
1 year
/
Role
UX Designer
/
Type
Client Project
Overview
Complete transformation of a mobile application for a major healthcare system spanning 10 hospitals and 60 clinics—revamping existing experiences and creating new features to enhance patient care.
My contribution
Lead UX Designer for the app vertical. Started with a fellow Visual designer, grew to manage a 3 person design team as the project scaled.
$13.6M+
revenue increase across digital channels
$182M+
in digital payments processed
4.5
rating (highest among competitors)
Transforming Healthcare, One Tap at a Time
Duration
1 year
/
Role
UX Designer
/
Type
Client Project
Overview
Complete transformation of a mobile application for a major healthcare system spanning 10 hospitals and 60 clinics—revamping existing experiences and creating new features to enhance patient care.
My contribution
Lead UX Designer for the app vertical. Started with a fellow Visual designer, grew to manage a 3 person design team as the project scaled.
$13.6M+
revenue increase across digital channels
$182M+
in digital payments processed
4.5
rating (highest among competitors)
Would you like to view the next case study?
Discover More
Would you like to view the next case study?
Pick-a-book
Pick-a-book
Pick-a-book
UX Design
UX Design
Service Design
Service Design
The project used technology to support libraries and create a service that enhances the reading experience for consumers
The project used technology to support libraries and create a service that enhances the reading experience for consumers
Before you go,
check out these links
Contact
Before you go,
check out these links
Contact
Before you go,
check out these links
Contact